Questions, answered.

Dear Edition makes personalised printed magazines: you design one in your browser with your own photos and words, and we print it to order and post it to you or to someone you love.

1. Pick a magazine design (we call it a vibe), or start with Dee.
2. Add your memories and photos.
3. Preview it, then order.

You tell Dee who the magazine is for and why, add memories and photos, check the pages and order; it is printed and sent to you with tracking.

1. Who and why: choose the occasion and the person, and Dee suggests pages to match.
2. Memories and photos: write them, say them out loud, or upload photos (from your phone with a QR code too).
3. Preview and fix: say “make this page funnier”, or change it yourself in the editor.
4. Order and delivery: your magazine is printed after you order. You see the estimated delivery date before you pay.

No. You can start a magazine, make it and pay without an account; signing in later keeps your magazines together.

1. Press Start a magazine and carry on as a guest.
2. When you want your magazines on every device, sign in with Google or your email.

With Dee a first draft takes about ten minutes; in the editor you can take as long as you like.

For anything worth remembering: a birthday, an anniversary, Mother’s or Father’s Day, a baby’s first year, a trip, a wedding, a teacher or a class, a team’s year-end.

1. Open the gift guide to see the days coming up and ideas for each of them.
2. Or browse Magazines and filter by occasion.
3. Or simply tell Dee what you have in mind.

A vibe is a ready-made magazine design with its own look, pages and mood. You pick one, Dee personalises it, and in the editor you can change anything you like.

1. Open Magazines and browse the vibes; tap one to see its pages, size and paper.
2. Choose Start with this vibe, or Personalize with Dee.
3. Change whatever you like in the editor.

Yes. Dear Edition works in your browser, on a phone or on a computer.

No. Dee can do everything, or you can pick a magazine and edit it yourself in the editor. You can switch between the two at any time.

1. To work yourself, press the Editor button at the top of the chat.
2. To go back to Dee, use the way back in the editor’s top bar, or open the Dee tab in the editor’s right panel.

Dee is Dear Edition’s AI assistant: it helps you make your magazine and answers questions about orders and delivery.

Dee asks who the magazine is for, which occasion it celebrates and what feeling it should have, then asks for your memories and photos.

1. Say who it is for and for which day.
2. Write your memories, or say them out loud: you talk, Dee writes.
3. Add your photos. Dee picks the photos, lays out the pages and writes the headlines.
4. Ask for changes in your own words, such as “make this page funnier”.

Click the part you want to change; double-click a text to type in it. The bar above the page changes its font, size, colour, alignment and effects.

1. Click a text, a photo or a sticker to choose it.
2. Double-click a text to type in it, or press Crop on a photo to reframe it.
3. Drag a corner to resize it.
4. Press Ctrl+Z (Cmd+Z on a Mac) to undo.

16, 20, 24, 28, 32, 36, 40, 44, 48, or 52 pages. Printing needs a multiple of 4, and the editor takes care of that for you.

Use the Pages panel on the right of the editor: add, reorder or duplicate pages there.

1. Open Pages in the editor’s right panel.
2. Add a page: pages are added four at a time, always before the back cover.
3. Drag a page to move it, or duplicate it.

Yes. The editor’s Templates tab offers another design for a page or for the whole magazine.

1. Open Templates in the editor’s left bar.
2. Pick the design you like for the page or for the magazine.
3. In the chat screen, “Change the layout” offers other designs for the pages on screen.

Yes. The editor’s left bar has Text, Elements (shapes, lines, frames, photo grids), Stickers, Backgrounds and Draw.

1. Open the tab you want in the editor’s left bar.
2. Tap or drag what you like onto the page.
3. In the chat screen you can open the sticker library yourself, or let Dee decorate with a few.

Open your profile: your magazines are there, and you can open any of them in the editor.

1. Sign in to the same account.
2. Open My magazines.
3. Choose the magazine to carry on.

Yes. Preview shows the magazine as it will be read.

1. Press Preview in the top bar.
2. Press Buy when you are happy: a window shows the price and anything left to fix.
3. One button then takes you to the payment page.

Your own words can be in any language you write. The ready-made words in the designs come in English and Turkish today.

JPG, PNG or WebP photos, up to 25 MB each.

• If you pick a bigger photo, we either show Shrink and upload or shrink it ourselves.
• If your browser can open an iPhone’s HEIC photos, we turn them into JPG.
• If it can’t, choose Most Compatible in Settings › Camera › Formats on your iPhone, or share the photo as a JPG.

Scan a QR code with your phone’s camera and pick photos from your gallery; they appear in the editor in a few seconds.

1. In the editor, open Photos in the left bar and choose Show the QR code.
2. Scan it with your phone’s camera.
3. Pick the photos on your phone: they appear next to your other photos.

For a sharp print, a photo should reach 250 dpi at the size it is printed. The editor warns you below that, and says a photo is too low-resolution to print when it is below 150 dpi.

1. Look for the warning on the photo, or in the window that opens when you press Buy.
2. Replace the photo with a larger file, or use it smaller on the page.
3. Or go ahead: a soft-looking photo is a warning, and you can still order.

Delete it from your photos. Deleting a magazine does not delete the photos you uploaded.

1. Open your photos (the Photos panel in the editor).
2. Remove the photo from your library.
3. To delete everything at once, use Delete my account in Account settings.

Yes. With Make it together you share a link and everyone adds their own photos and notes in about two minutes, without signing up.

1. Open the magazine and choose Make it together.
2. Share the invitation link and set a last day.
3. See who has added theirs and remind those still waiting.

Yes. Put a QR code on each table: guests scan it and add photos and notes, with no account needed, and it all becomes your magazine.

1. Open Events and set up your event.
2. Print the QR cards for the tables, or write 0 for a single card.
3. Watch what comes in on the event page. Guests can add things until a week after the event.

A place to collect memories now and make a magazine later: anyone with your link or QR code can add photos and notes without an account, and cannot see what is inside.

1. Open My memory box and copy the link, or scan the QR code.
2. Share it with the people who have memories for you.
3. When you are ready, make a magazine from what came in.

A page with a countdown that opens at the time you set: the person you made the magazine for sees the friends’ messages first, then opens the cover.

1. Set it up for your magazine and choose when it opens.
2. Share the link with them.
3. When the time comes, they open it and can say thank you.

Yes. Connect Dear Edition to Claude or ChatGPT and make your magazine by talking: you tell the story and share photos, Dear Edition designs the pages, and you pay on our site.

1. Connect Dear Edition to your AI app (about a minute).
2. Tell the story and share photos; the AI asks one question at a time.
3. Look at the pages, change what you like, then order on Dear Edition’s site.

With one click: press Add to Claude, and Claude opens with Dear Edition’s name and address filled in. It works on every Claude plan, the free one included.

1. Press Add to Claude.
2. Press Connect, continue as a guest or sign in, and approve.
3. Open a new chat and paste an opening line.

For now it takes three steps, once; the guide has them. ChatGPT’s developer mode, which is on paid plans, is needed until Dear Edition is in its app directory.

1. In ChatGPT on the web: Settings › Apps › Advanced settings, and turn on Developer mode.
2. Choose Create, name it Dear Edition, paste the address from the guide and choose OAuth.
3. Approve, then open a new chat and choose Dear Edition.

They can add Dear Edition as a custom connector, each with its own rules. Every app has its own page with the steps.

1. Open your app’s page below.
2. Follow its steps to add the connector.
3. Start with an opening line from the AI apps page.

No. The app opens your order page on Dear Edition’s site, and you pay there yourself.

Into Dear Edition’s private storage, for your magazine only. The app sees previews of the pages you ask it to look at, and small previews of your photos only if you say yes in the chat.

Remove Dear Edition from your app’s connector settings, or disconnect it under Connected apps in Account settings. Your magazines stay in your account.

1. Open Account settings and find Connected apps.
2. Disconnect the app.
3. Or write to us and we close the connection.

The price depends on how many pages the magazine has. The Pricing page shows the list, and you see the exact total before you pay.

1. Open the Pricing page for the price by number of pages.
2. In your cart, the total and its breakdown are shown before you pay.

Only the optional extras you choose, such as express shipping, a gift box, extra copies or a paper upgrade; each shows its own price before you choose it.

Yes. An extra copy of the same magazine costs less than the first one, and you choose how many at the order step.

1. Choose how many copies at the order step.
2. Or open an earlier order and press Order an extra copy.

Once your magazine is ready. You pay the full price when you place your order; there are no deposits.

1. Make your magazine and preview it.
2. Press Buy, check the total and pay.
3. Nothing is printed until your payment is confirmed.

By debit or credit card, on our checkout page.

1. Enter your card details in the secure payment form.
2. Confirm with 3-D Secure if your bank asks.
3. In Türkiye, if your card allows instalments, the form shows them before you confirm.

Yes. Your card is entered in the payment provider’s secure form, and we never see or store your full card number or security code.

Orders delivered in Türkiye are charged in Turkish lira; orders to other countries in US dollars, euros or pounds, depending on the delivery country. The currency is shown with every price before you pay.

Yes. Prices include VAT or the sales tax that applies, in Türkiye and abroad alike; nothing is added at checkout.

Enter it in your cart or at checkout. One code can be used per order.

1. Open your cart or the payment step.
2. Type the code and apply it: the bill shows the reduction.
3. If you cancel an order paid with a code and the code is still valid, it is returned to you.

If the payment failed, no order is accepted and nothing is produced; you can try again from your order page. If you were charged twice, tell us and we refund the extra charge.

• A charge on your card with a failed payment is usually a temporary authorisation that your bank releases.
• If it is not released, write to us with your order number.
• We confirm a duplicate charge with our payment provider and refund it.

Yes: send us a support request and the team sends it. For a company invoice, give your company name and tax number.

1. Open the support page, or ask Dee.
2. Choose the topic Invoice, add your order number and your details.
3. The team answers by email and on the request’s page.

We print it after you order and send it with tracking. You see the estimated delivery date for your address before you pay.

1. Open the Shipping & delivery page to find your country and its typical times.
2. At checkout, read the date for your address, product and shipping option.
3. If it is for a special day, the wizard works out the last day to order for that date.

Türkiye, and the countries listed on the Shipping & delivery page. We are opening our delivery network country by country.

• Open the Shipping & delivery page and search for your country.
• If it is marked Opening soon, choose Get notified.
• A country marked paused has a temporary stop at the carrier, with the date delivery is expected to resume.

Tracked standard shipping is free everywhere we deliver, Türkiye included. Express is optional, and its surcharge is shown before you pay.

Yes, where it is offered. Choose express at checkout: the extra charge is shown before you pay.

When your parcel ships, we email you the carrier, the tracking number and a link; they are also on your order page.

1. Open My orders and choose your order.
2. The page shows where it is: Order received, Printing, Boxed, Shipped, Delivered.
3. Open the carrier’s page from the tracking link.

Orders delivered in Türkiye never pay customs. Abroad, a parcel that crosses a border may be charged import duty or a customs fee on delivery, and the recipient pays it.

• Taxes we can work out for your address, such as VAT, GST or US sales tax, are in your checkout total.
• If you are asked to pay a charge you did not expect, contact us before paying.

Delivery dates are estimates. If an order is going to miss its estimate, we email you a new date and your options.

1. Check the tracking on your order page.
2. If it is not delivered within 30 days after the latest estimated day, you can cancel for a full refund, shipping included.
3. Write to us and we look into it with the carrier.

Tell us: we investigate with the carrier, then reprint your magazine for free or refund you in full, as you prefer.

1. Open your order and press Report a problem, or send a support request.
2. Tell us what you see on the tracking page.
3. Choose a free reprint or a refund.

Often, yes, if you write to us quickly. In Türkiye we can change it free of charge until the parcel is dispatched; abroad, only before production starts.

1. Send a support request, or tell Dee: a person on the team makes the change.
2. Give your order number and the new address.
3. We tell you whether the change was possible.

Orders delivered in Türkiye are printed in Türkiye. Orders to other countries are printed by a partner facility chosen for the destination, normally the closest one.

Your payment is confirmed, we email you an order confirmation, and your magazine goes into production as it was when you ordered.

1. Your order page shows the main steps: Order received, Printing, Boxed, Shipped, Delivered.
2. We check the print file technically (page count, page size, fonts, image data). We don’t edit your content.
3. When your parcel ships, we email you the tracking details.

Open My orders: each order shows its status, and the estimated and tracking details once it ships.

1. Sign in to the account you ordered with.
2. Open My orders and choose the order.
3. Or press Where’s my order? in Dee’s help panel.

Before production starts you can cancel and get a full refund, shipping included: press Cancel the order on your order page.

1. Open My orders and choose the order.
2. Press Cancel the order, then confirm. The page shows until when you can cancel.
3. In Türkiye you can cancel until the order page shows Printing; for orders abroad, only during the short hold at the partner after payment.

No: the version locked when you ordered is the one that is printed. To change something, cancel before production starts and order again.

1. Cancel the order from its page while it is allowed.
2. Open the magazine in the editor and make your changes.
3. Order it again.

You can cancel your order before your magazine goes to print and get back everything you paid. Once printing starts, the right of withdrawal ends, because the magazine is printed just for you.

1. Not paid yet: leave the checkout, or cancel the unpaid order in My orders. Nothing is charged.
2. Paid, not printing yet: cancel on the order page for a full refund.
3. Printing has started: no cancellation or return for a change of mind.

We reprint it for free from the same file or refund that magazine in full, including its shipping; you choose which.

1. Once the parcel has shipped, open your order and press Report a problem.
2. Add up to three clear photos and say what is wrong.
3. Choose a reprint or a refund.

Results that come from what you supplied or approved: spelling mistakes in your text, a low-resolution photo that prints soft after the editor warned you, crops and layouts you chose, and small colour differences between screen and paper.

1. If you are not sure, write to us with photos.
2. We look at it with you.

To the card or payment method you used, never to another one. We issue it within the period for your region; when it shows on your statement depends on your bank.

• Türkiye: within 14 days. United States: within 7 working days. EU, EEA and UK: without undue delay. Canada: within 15 days. Elsewhere: within 14 days.
• We email you when we issue a refund, and your order page shows it.
• Discount codes, account credit and gift card amounts go back to where they came from.

No. Items that are not personalised, such as a gift box, follow your country’s normal withdrawal rules.

1. Read the returns policy for your country.
2. To withdraw, write to us with your order number.

Reviews open once your magazine ships: open your order and press Write a review.

1. Open My orders and choose the order.
2. Give 1 to 5 stars and a sentence; add up to three photos if you like.
3. Two sharing switches are off until you turn them on. You can remove your review at any time.

We check that the file can be printed: page count, page size, fonts and image data. We do not check spelling, facts or whether your design looks the way you intended.

1. Read the warnings in the window that opens when you press Buy.
2. Fix what you want to fix, or accept the warning.
3. If a technical problem prevents printing, we contact you before anything is produced.

A4 is the standard size. Magazines delivered outside Türkiye can also be US Letter.

1. Open a magazine’s page to see its sizes and page counts.
2. Choose the size before you start; every page of a magazine has the same size.

Where a magazine offers paper options, its page lists them, and an upgrade shows its price.

1. Open the magazine’s page and look at Paper.
2. Choose the paper at the order step.

Close, but not identical: small colour differences between a screen and paper are normal.

Printers trim a few millimetres either way, so text too close to the edge can be cut.

1. For magazines printed abroad, keep text at least 12.7 mm (0.5 in) in from the edges.
2. Move the text in the editor, or accept the warning.

Tell us the day: the gift guide and each magazine’s page work out the last day to order for it.

1. Open the gift guide, or a magazine’s page.
2. Choose the occasion or date.
3. Order by the day it shows.

Yes. Enter the recipient’s address at checkout and add a gift note; no price goes in the parcel.

1. Make the magazine and press Buy.
2. Enter the recipient’s address and your note.
3. Pay: it goes to them, with tracking.

Yes: a short note travels with the magazine. Dee can write one for you, in your voice.

1. Add the note at checkout.
2. Or press the button that lets Dee write it, then change the words you like.

Where it is offered, you can have your printed magazine in a gift box; you choose it at the order step and its price is shown there.

The Gift card page is where it happens: you choose an amount and a design, say who it is for and when it should arrive, and they start their magazine with Dee.

1. Open the Gift card page. If it says Coming soon, cards are not on sale yet.
2. Choose the amount, the design and the day.
3. The person opens the link and Dee greets them.

With Google, or with your email: there is no password. We send you a one-time sign-in link or code.

1. Press Sign in.
2. Choose Google, or type your email.
3. Open the link or type the code from your inbox.

Check your spam folder, then ask for a new one after a minute.

1. Open the link, or type the code, in the same browser where you asked for it.
2. A code lasts only a short time and a wrong code too many times stops it: ask for a new one.
3. Or sign in with Google.

As a guest you can try everything. Sign in later and your magazines are kept in your account.

1. Keep working as a guest.
2. When you are ready, press Sign in: your magazines join your account.

Your photos are private to your account, and we use them only to make, show and print your magazine.

• Beyond our own servers, they go only to our printing partner, inside the print file for your order.
• We don’t use them for advertising or to train AI.
• Location and camera details are removed from the photos you upload.

No. Photos are never sent to Dear Edition’s AI providers (Dee works on text only) and are never used for AI training.

Our printing partner receives your photos in the print file of your order, and our payment provider receives what it needs to process your payment.

• The payment provider receives your name, email address, delivery address, phone number, IP address and the amount and number of your order.
• The policies list every provider and why.

Strictly necessary ones (sign-in, security, checkout, saving your work) and the ones that remember your choices, like language. Analytics only if you agree; no marketing or advertising tracking.

1. Use the cookie banner’s Accept all or Necessary only: both are as easy.
2. Change it later in the banner’s Settings.

Both are in Account settings: Download my data and Delete my account.

• Open Account settings.
• Download my data prepares one ZIP file with your magazines, the photos as you uploaded them, your orders and your consents. You can ask three times a week.
• Delete my account removes your account, magazines, photos and addresses for good.

Until the request is closed, and then for two years; after that they are deleted.

Yes. From one panel you add dozens of people, each adds their own page in about two minutes, and copies ship to different addresses with tracking.

1. Open For business and request a quote.
2. Upload your list (a CSV, or add people one by one).
3. Everyone adds their page through a link; Dee pulls it together and you approve.

Yes: upload your brand kit once and it applies to every design. If someone doesn’t contribute, Dee reminds them twice, and empty pages are filled with the team design.

Send a support request, ask Dee, or write to info@dearedition.com: add your order number if you have one.

1. Open the support page and describe what you need.
2. Or press Ask Dee at the lower right of any page.
3. The team answers by email and on the request’s page.

Yes. Dee is an AI, and a person from the team answers support requests.

1. Press Ask Dee, then I’d like to talk to a person.
2. Or send a support request, or write to info@dearedition.com.

Dee answers questions about the rules and helps with your orders: where an order is, cancelling, a damaged magazine, a parcel that has not arrived, an invoice, deleting your account and what shipping costs.

1. Press Ask Dee at the lower right of any page.
2. Pick a quick question, or type your own.
3. If Dee is not sure, it says so and offers a support request instead of guessing.